This privacy policy explains how Foribon Oy (Haltia Lake Lodge) processes the personal data of its customers, partners and website users. It is based on the EU General Data Protection Regulation (2016/679) and the Finnish Data Protection Act (1050/2018). Updated 3 November 2026.

1. Datenkontrolleur

Foribon Oy (business ID 2046727-3), Haltia Lake Lodge, Solvallanrinne 2, 02820 Espoo, Finland. Email info@haltialakelodge.com, phone +358 40 544 4707.

2. Contact person for data protection

Teemu Tuomarla, CEO, teemu.tuomarla@haltialakelodge.com, +358 40 579 7858.

3. Purposes and legal bases

• Booking, providing and invoicing accommodation, meeting, restaurant and experience services. Legal basis: contract.

• Statutory obligations, such as guest registration (Finnish Accommodation and Food Service Act 308/2006) and accounting. Legal basis: legal obligation.

• Customer service, handling feedback and developing our services. Legal basis: legitimate interest.

• Contact details of business customers and partners, sales and quotes. Legal basis: legitimate interest.

• Newsletters and electronic direct marketing. Legal basis: consent or an existing customer relationship. You can opt out at any time.

• Running the website and visitor analytics with cookies. Legal basis: consent in the cookie settings.

We do not make automated decisions based on personal data.

4. Data we process

• Contact details: name, phone number, email address, address and preferred language.

• Booking details: dates, services, number of guests, requests you tell us, and payment and invoicing details.

• Guest registration details: date of birth, nationality and, for foreign guests, travel document details.

• Business customer details: organisation, job title and contact details.

• Feedback and messages you send us through forms, email or social media.

• Marketing consents and opt-outs.

• Website cookie data, according to the cookie settings you have accepted.

5. Where we get the data

We mainly get the data from you when you make a booking, contact us or use our services. Data may also come from the booking channel you use (for example online travel agencies) and, for company bookings, from your employer or the event organiser.

6. Disclosure and service providers

We do not sell personal data. We use service providers that process data on our behalf and on our instructions: the hotel's booking and point-of-sale system, online shops for experiences and gift cards, customer relationship management and email marketing services, a feedback system and our accountant. We disclose data to authorities when the law requires it.

7. Transfers outside the EU and EEA

Some of our service providers may process data outside the EU and EEA, for example in the United States. Such transfers are based on a European Commission adequacy decision (such as the EU–US Data Privacy Framework) or on the Commission's standard contractual clauses.

8. Retention

• Booking and customer data: up to three years from your last booking or contact.

• Accounting records: as required by the Finnish Accounting Act, generally six years from the end of the financial year.

• Guest registration cards: one year, as required by law.

• Marketing consents: until you withdraw them.

9. Security

Only people who need the data for their work can access it. Our systems are protected with personal user accounts and access rights, and our service providers are responsible for the technical protection of the data.

10. Your rights

You have the right to:

• know what data we process about you and get a copy of it

• have incorrect data corrected

• have your data erased or its processing restricted

• object to processing based on legitimate interest and opt out of direct marketing

• move the data you have given us to another system

• withdraw your consent.

Send your request by email to info@haltialakelodge.com. We may ask you to confirm your identity. We will reply within one month.

If you believe your data is processed unlawfully, you can lodge a complaint with the Office of the Data Protection Ombudsman: tietosuoja.fi/en.

11. Changes to this policy

We update this policy when our operations or the law change. The current version is always on this page.

ZUGÄNGLICHKEIT

When designing the website, we have tried to take visual impairments and other limitations into account. Our customer service is happy to help if you need guidance using the site or would rather book by phone, for example.