Reservierungen für Unterkünfte

These terms are applied to individual bookings, unless a special accommodation agreement has been made with Haltia Lake Lodge. For example, if three (3) rooms are booked for two (2) nights (six (6) nights in total), the following booking terms will apply according to the chosen pricing term. These terms will also be applied to bookings made through Haltia Lake Lodge website.

1. die Buchung und Bestätigung

When you make a booking you must state your name, home address, arrival and departure dates, and payment method. The booking is binding when it has been confirmed orally, in writing or for example via email, and when you have received a booking reference number. The hotel can set a variety of conditions to the booking, e.g., require the payment of the retainer or confirming the booking with a credit card to ensure the validity of the booking.

2. die Ankunft und Abfahrt

Check-in is available from 3pm on the date of your arrival. Check-out must be completed by 12pm on the day of your departure. The hotel can have varied check-in and check-out times. For safety reasons only the employees and checked-in guests can have access to rooms and other reserved areas. The maximum capacity set for rooms and other areas must not be exceeded. We require that all bookings are secured with a valid credit card by 6pm the day before your arrival. After this we will hold the reservation only for a retainer. If the payment of the retainer has not been completed by the deadline, we will release the reservation. If you arrive at the hotel according to the check-in times but the reserved room is not ready, the hotel is obliged to offer a corresponding accommodation from the closest area available without additional fees.

3. die Buchungsgarantie

Alle Buchungen müssen während des Buchungsvorgangs mit einer Kreditkarte garantiert werden*. Um die Buchung zu garantieren, müssen Sie bei der Bestätigung Ihre Kreditkartendaten angeben. Buchungen, die telefonisch oder per E-Mail erfolgen, werden über einen sicheren Link garantiert. Die Kreditkartendaten werden bei der Speicherung in unserer Buchungssoftware automatisch verschlüsselt. Wir akzeptieren keine Kreditkartendaten per Telefon oder E-Mail. Wir haben eine sichere Verbindung. Alternativ können Kunden mit Rechnungsstellung ihre Buchung nur dann mit Unternehmensdaten absichern, wenn das betreffende Unternehmen eine Genehmigung zur Rechnungsstellung erhalten hat. Als Alternative zur Absicherung der Buchung per Kreditkarte oder Firmenangaben hat die Haltia Lake Lodge das Recht, entweder eine teilweise oder vollständige Anzahlung zu verlangen, um die Buchung zu sichern. Eine Anzahlung und ein Zahlungsplan werden immer vor dem Aufenthalt mit dem Kunden schriftlich vereinbart. Das Hotel hat das Recht, eine Anzahlung zu verlangen. *Das Hotel hat das Recht, eine Kreditkarte für einen bestimmten Betrag zu autorisieren.

4 Stornierung und Nichterscheinen

If nothing else is agreed during the booking or there are no other terms applied to either the chosen price or booking date, the cancellation must be done by 6pm the day before your arrival. Bookings cancelled after 6pm local time will be charged a cancellation fee equal to one (1) night’s accommodation, unless other pricing terms are applied (e.g., non-refundable). In case of non-arrival, the hotel has the right to charge you for one night’s accommodation including taxes and other possible additional fees included in the booking.

5. frühe Abreise

Wenn Sie vor dem vereinbarten Datum abreisen, müssen Sie das Hotel am Tag vor Ihrer Abreise bis 16 Uhr benachrichtigen. Wenn Sie mehrere Nächte gebucht haben, müssen Sie für den gesamten Aufenthalt zahlen. Eine vorzeitige Abreise kann auch eine Änderung des Gesamtpreises für Ihren Aufenthalt zur Folge haben.

6. die Bezahlung

Haltia Lake Lodge accepts the most common credit cards (American Express, Visa and Mastercard). We do not accept cash. The hotel is not obliged to accept foreign currency, coupons, cheques or credit cards that have not been confirmed to be acceptable beforehand. If a room has not been paid for before arrival, payment must be done upon arrival to the hotel via a credit card. During the check-in process the hotel will charge the full price of your stay from the credit card added to your booking. In addition, the hotel reserves the right to charge the customer for any un-notified purchases or damages related to accommodation using the credit card linked to the booking.

7. knigge

We abide by good etiquette and regulations at the hotel. If you do not abide by these regulations, you may be removed from the premises. In case of removal from the premises you must pay for your accommodation and the additional services you ordered and cannot apply for a refund. For safety reasons only guests who have checked in have access to rooms and other reserved areas. The maximum capacity of rooms and other areas must not be exceeded. As a customer you are liable for any damages done on purpose or by negligence to the hotel. This applies to the hotel room, common areas and furniture or equipment and other guests at the hotel or their possessions. Additionally, you are liable for yourself, your guests and pets while staying at the hotel. Smoking in the room will be considered as damage. Liability is determined according to general liability principles.

8. die Aufbewahrung von Wertsachen und Gepäck sowie die Haftung

The hotel rooms are not equipped with safe deposit boxes for storing valuables. The hotel can store customers’ ordinary luggage at one’s own risk, since the hotel does not have a separate locked luggage room. The hotel does not store exceptionally valuable items. The hotel is not liable for any damage or disappearance of a vehicle parked on the hotel parking lot or any items inside that vehicle. The hotel must state clearly enough on the parking lot that it is not a surveilled area and the hotel is not liable for customers’ possessions in that area.

9. die Unterbringung von Minderjährigen

Um ein Zimmer in der Haltia Lake Lodge zu buchen, müssen Sie 18 Jahre oder älter sein. Wenn Sie ein Zimmer für einen Minderjährigen buchen, sind Sie für diese Person verantwortlich, unabhängig davon, ob Sie mit dem Minderjährigen in dem Zimmer übernachten oder nicht. Minderjährige unter 18 Jahren müssen eine von einem Elternteil oder Erziehungsberechtigten unterzeichnete Erlaubnis vorlegen, aus der der Name des Minderjährigen, sein Geburtsdatum und der Aufenthaltszeitraum hervorgehen. Der Name und die Telefonnummer eines Elternteils oder Erziehungsberechtigten sind ebenfalls erforderlich.

10. Haustiere

Pets are welcome to our hotel. We will charge a pet fee of 28€ per room per stay. The maximum number of pets per room is two (2). The hotel must be notified beforehand of any pets arriving at the hotel. A checked in customer is liable for their pet’s wellbeing and possible damages and expenses caused by their pet(s).

We reserve the right to make changes.

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