ご利用規約
宿泊予約
These terms are applied to individual bookings, unless a special accommodation agreement has been made with Haltia Lake Lodge. For example, if three (3) rooms are booked for two (2) nights (six (6) nights in total), the following booking terms will apply according to the chosen pricing term. These terms will also be applied to bookings made through Haltia Lake Lodge website.
1. 予約と確認
When you make a booking you must state your name, home address, arrival and departure dates, and payment method. The booking is binding when it has been confirmed orally, in writing or for example via email, and when you have received a booking reference number. The hotel can set a variety of conditions to the booking, e.g., require the payment of the retainer or confirming the booking with a credit card to ensure the validity of the booking.
2. 到着と出発
Check-in is available from 3pm on the date of your arrival. Check-out must be completed by 12pm on the day of your departure. The hotel can have varied check-in and check-out times. For safety reasons only the employees and checked-in guests can have access to rooms and other reserved areas. The maximum capacity set for rooms and other areas must not be exceeded. We require that all bookings are secured with a valid credit card by 6pm the day before your arrival. After this we will hold the reservation only for a retainer. If the payment of the retainer has not been completed by the deadline, we will release the reservation. If you arrive at the hotel according to the check-in times but the reserved room is not ready, the hotel is obliged to offer a corresponding accommodation from the closest area available without additional fees.
3. 予約保証
すべての予約は、予約手続き*の際にクレジットカードを使用して保証する必要があります。予約を保証するためには、予約確認時にクレジットカード情報を明記する必要があります。電話またはEメールでの予約は、安全なリンクを使用して保証されます。クレジットカード情報は、予約ソフトウェアに保存される際に自動的に暗号化されます。電話または、Eメールでのクレジットカード情報は受け付けておりません。また、請求先の企業が請求許可を得ている場合に限り、企業情報を使用して予約を保証することができます。ハルティア レイク ロッジは、クレジットカードまたは会社詳細による予約保証の代わりに、予約を保証するために一部または全額のリテイナーを要求する権利を有します。リテイナーおよびお支払は予定に関し、ご滞在前に必ず書面にてお客様と確認いたします。*ホテルは、設定された金額のクレジットカードを承認する権利を有します。
4.キャンセルおよび不到着
If nothing else is agreed during the booking or there are no other terms applied to either the chosen price or booking date, the cancellation must be done by 6pm the day before your arrival. Bookings cancelled after 6pm local time will be charged a cancellation fee equal to one (1) night’s accommodation, unless other pricing terms are applied (e.g., non-refundable). In case of non-arrival, the hotel has the right to charge you for one night’s accommodation including taxes and other possible additional fees included in the booking.
5. 早期出発
ご到着予定日より早くご出発される場合は、ご出発前日の午後4時までにホテルまでご連絡ください。複数泊のご予約の場合は、全宿泊分の料金をお支払いいただきます。早めのご出発の場合、宿泊料金の合計に変更が生じる場合があります。
6. 支払方法
Haltia Lake Lodge accepts the most common credit cards (American Express, Visa and Mastercard). We do not accept cash. The hotel is not obliged to accept foreign currency, coupons, cheques or credit cards that have not been confirmed to be acceptable beforehand. If a room has not been paid for before arrival, payment must be done upon arrival to the hotel via a credit card. During the check-in process the hotel will charge the full price of your stay from the credit card added to your booking. In addition, the hotel reserves the right to charge the customer for any un-notified purchases or damages related to accommodation using the credit card linked to the booking.
７．エチケット
We abide by good etiquette and regulations at the hotel. If you do not abide by these regulations, you may be removed from the premises. In case of removal from the premises you must pay for your accommodation and the additional services you ordered and cannot apply for a refund. For safety reasons only guests who have checked in have access to rooms and other reserved areas. The maximum capacity of rooms and other areas must not be exceeded. As a customer you are liable for any damages done on purpose or by negligence to the hotel. This applies to the hotel room, common areas and furniture or equipment and other guests at the hotel or their possessions. Additionally, you are liable for yourself, your guests and pets while staying at the hotel. Smoking in the room will be considered as damage. Liability is determined according to general liability principles.
8.貴重品および手荷物の保管、ならびに賠償責任
The hotel rooms are not equipped with safe deposit boxes for storing valuables. The hotel can store customers’ ordinary luggage at one’s own risk, since the hotel does not have a separate locked luggage room. The hotel does not store exceptionally valuable items. The hotel is not liable for any damage or disappearance of a vehicle parked on the hotel parking lot or any items inside that vehicle. The hotel must state clearly enough on the parking lot that it is not a surveilled area and the hotel is not liable for customers’ possessions in that area.
9. 未成年者への対応
ハルティア レイク ロッジの客室を予約するには、18歳以上でなければなりません。未成年者の宿泊を予約した場合、未成年者と同室に宿泊するか否かに関わらず、その未成年者に対して責任を負うことになります。18歳未満の未成年者は、未成年者の氏名、生年月日、宿泊期間を記載した許可書に親または法定後見人の署名が必要です。また、親または法定後見人の氏名と電話番号も必要です。
10. ペット
Pets are welcome to our hotel. We will charge a pet fee of 28€ per room per stay. The maximum number of pets per room is two (2). The hotel must be notified beforehand of any pets arriving at the hotel. A checked in customer is liable for their pet’s wellbeing and possible damages and expenses caused by their pet(s).