Réservations d'hébergement

These terms are applied to individual bookings, unless a special accommodation agreement has been made with Haltia Lake Lodge. For example, if three (3) rooms are booked for two (2) nights (six (6) nights in total), the following booking terms will apply according to the chosen pricing term. These terms will also be applied to bookings made through Haltia Lake Lodge website.

1. réservation et confirmation

When you make a booking you must state your name, home address, arrival and departure dates, and payment method. The booking is binding when it has been confirmed orally, in writing or for example via email, and when you have received a booking reference number. The hotel can set a variety of conditions to the booking, e.g., require the payment of the retainer or confirming the booking with a credit card to ensure the validity of the booking.

2. l'arrivée et le départ

Check-in is available from 3pm on the date of your arrival. Check-out must be completed by 12pm on the day of your departure. The hotel can have varied check-in and check-out times. For safety reasons only the employees and checked-in guests can have access to rooms and other reserved areas. The maximum capacity set for rooms and other areas must not be exceeded. We require that all bookings are secured with a valid credit card by 6pm the day before your arrival. After this we will hold the reservation only for a retainer. If the payment of the retainer has not been completed by the deadline, we will release the reservation. If you arrive at the hotel according to the check-in times but the reserved room is not ready, the hotel is obliged to offer a corresponding accommodation from the closest area available without additional fees.

3. garantie de réservation

Toutes les réservations doivent être garanties par une carte de crédit au cours du processus de réservation*. Pour garantir la réservation, vous devez indiquer les informations relatives à votre carte de crédit lors de la confirmation. Les réservations effectuées par téléphone ou par courrier électronique sont garanties par un lien sécurisé. Les données de la carte de crédit sont automatiquement cryptées lorsqu'elles sont enregistrées dans notre logiciel de réservation. Nous n'acceptons pas les informations relatives aux cartes de crédit par téléphone ou par courrier électronique. Les clients qui facturent peuvent également garantir leur réservation en utilisant les coordonnées de leur entreprise, à condition que celle-ci ait reçu une autorisation de facturation. Au lieu de garantir la réservation par carte de crédit ou par les coordonnées de la société, Haltia Lake Lodge a le droit de demander un acompte partiel ou total pour garantir la réservation. Un acompte et un calendrier de paiement seront toujours convenus par écrit avec le client avant son séjour. *L'hôtel a le droit d'autoriser l'utilisation d'une carte de crédit pour un montant déterminé.

4) Annulation et non-arrivée

If nothing else is agreed during the booking or there are no other terms applied to either the chosen price or booking date, the cancellation must be done by 6pm the day before your arrival. Bookings cancelled after 6pm local time will be charged a cancellation fee equal to one (1) night’s accommodation, unless other pricing terms are applied (e.g., non-refundable). In case of non-arrival, the hotel has the right to charge you for one night’s accommodation including taxes and other possible additional fees included in the booking.

5. départ anticipé

Si vous partez avant la date convenue, vous devez en informer l'hôtel avant 16 heures la veille de votre départ. Si vous avez réservé plusieurs nuits, vous devez payer la totalité du séjour. Un départ anticipé peut également entraîner une modification du prix total du séjour.

6. paiement

Haltia Lake Lodge accepts the most common credit cards (American Express, Visa and Mastercard). We do not accept cash. The hotel is not obliged to accept foreign currency, coupons, cheques or credit cards that have not been confirmed to be acceptable beforehand. If a room has not been paid for before arrival, payment must be done upon arrival to the hotel via a credit card. During the check-in process the hotel will charge the full price of your stay from the credit card added to your booking. In addition, the hotel reserves the right to charge the customer for any un-notified purchases or damages related to accommodation using the credit card linked to the booking.

7. l'étiquette

We abide by good etiquette and regulations at the hotel. If you do not abide by these regulations, you may be removed from the premises. In case of removal from the premises you must pay for your accommodation and the additional services you ordered and cannot apply for a refund. For safety reasons only guests who have checked in have access to rooms and other reserved areas. The maximum capacity of rooms and other areas must not be exceeded. As a customer you are liable for any damages done on purpose or by negligence to the hotel. This applies to the hotel room, common areas and furniture or equipment and other guests at the hotel or their possessions. Additionally, you are liable for yourself, your guests and pets while staying at the hotel. Smoking in the room will be considered as damage. Liability is determined according to general liability principles.

8. le stockage des objets de valeur et des bagages, et la responsabilité

The hotel rooms are not equipped with safe deposit boxes for storing valuables. The hotel can store customers’ ordinary luggage at one’s own risk, since the hotel does not have a separate locked luggage room. The hotel does not store exceptionally valuable items. The hotel is not liable for any damage or disappearance of a vehicle parked on the hotel parking lot or any items inside that vehicle. The hotel must state clearly enough on the parking lot that it is not a surveilled area and the hotel is not liable for customers’ possessions in that area.

9. l'accueil des mineurs

Pour réserver une chambre au Haltia Lake Lodge, vous devez être âgé de 18 ans ou plus. Si vous réservez une chambre pour un mineur, vous êtes responsable de cette personne, que vous restiez dans la chambre avec le mineur ou non. Les mineurs de moins de 18 ans doivent être munis d'un document d'autorisation indiquant le nom du mineur, sa date de naissance et la période d'hébergement, signé par un parent ou un tuteur légal. Le nom et le numéro de téléphone d'un parent ou d'un tuteur légal sont également requis.

10. animaux domestiques

Pets are welcome to our hotel. We will charge a pet fee of 28€ per room per stay. The maximum number of pets per room is two (2). The hotel must be notified beforehand of any pets arriving at the hotel. A checked in customer is liable for their pet’s wellbeing and possible damages and expenses caused by their pet(s).

We reserve the right to make changes.

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